You are here because you want to know if you may qualify to receive fresh food deliveries through your health coverage. You’ve come to the right place.
This guide explains the entire process — from checking eligibility to receiving your first delivery — so you know exactly what to expect at each stage.
✅ What You’ll Find on This Page
🔍 How eligibility checks are completed
📦 What happens once your coverage is confirmed
🚚 When your first delivery may arrive
Step 1: Have Your Health Plan Information Ready
Before starting the eligibility process, make sure you have access to:
| Information Needed | Where You Can Find It |
|---|---|
| Health plan name | On your insurance card |
| Member identification number | Insurance card or online account |
| ZIP code | Current residential address |
| Date of birth | Used to help verify your identity |
The initial eligibility check generally does not require your Social Security number. The process is secure, complies with healthcare privacy standards, and does not change or affect your current health coverage.
Step 2: Check Eligibility on the Official Website
The eligibility review is completed directly through the official Pyx Health platform.
The system checks whether your health plan participates in the program and whether your coverage includes food delivery support as an available benefit.
The eligibility check is completely free and does not require enrollment. If you prefer to speak with a representative, you can call 1-855-499-4777 (TTY: 711), Monday through Friday, from 8:00 a.m. to 8:00 p.m.
Step 3: Confirm Your Delivery Address
If your plan qualifies, you will be asked to confirm the address where you would like to receive deliveries.
Food boxes can generally be shipped to the address provided during enrollment and may not need to match the address currently associated with your health plan.
If the service is not yet available in your area, you may have the option to join a notification list and receive updates when coverage expands to your ZIP code.
Step 4: Install the App (Optional)
The free Pyx Health app, available for iPhone and Android devices, provides additional tools designed to help members make better use of available benefits.
Some available features may include:
- Finding nearby healthcare providers and pharmacies
- Transportation assistance resources
- Information about local food assistance programs
- Wellness and emotional support resources
- Direct communication with support coordinators
- Nutrition tips and healthy recipe suggestions
Step 5: Receive Your First Delivery
Once eligibility has been confirmed and enrollment is complete, delivery scheduling begins.
Timing may vary depending on location and plan participation.
| Stage | Estimated Time |
|---|---|
| Eligibility review | Usually immediate |
| Coverage confirmation | 1–3 business days |
| First shipment scheduling | Approximately 7–14 days |
| Recurring deliveries | Usually monthly |
What Members Say
— Pyx Health Member
— Pyx Health Member
— Pyx Health Member
Program Impact and Reported Results
Frequently Asked Questions
How many food boxes are typically provided?
Many participating plans offer recurring monthly deliveries, although the exact frequency and contents depend on the benefits included in each individual plan.What happens if I’m not home when the delivery arrives?
Packages are generally prepared to remain fresh for a period of time after delivery, providing recipients with greater flexibility.Will this change my current healthcare benefits?
No. Food deliveries are generally offered as an additional service and do not replace or reduce existing coverage.Can I complete the process by phone?
Yes. You can receive assistance by calling 1-855-499-4777 (TTY: 711), Monday through Friday, from 8:00 a.m. to 8:00 p.m.How is my personal information protected?
Health-related information is handled in accordance with established privacy and security standards designed to protect member data.
Visit the Official Portal to Get Started
You can check your eligibility directly through the official Pyx Health website. The process is secure, free, and usually takes only a few minutes.
Once your information has been reviewed, you can find out whether your health plan includes access to food delivery benefits and learn about other additional resources that may be available to you.
- No fees or enrollment costs
- No impact on your current health coverage
- Phone assistance available if needed
- Eligible members may begin receiving deliveries within a few weeks
Checking your eligibility is generally the fastest way to find out whether your plan includes support for recurring food deliveries and related wellness services.
VISIT THE OFFICIAL PORTAL