Content: You’re here because you want to find out whether your health plan may include fresh food deliveries directly to your home. You’re in the right place.
This guide explains the complete process — from eligibility verification through your first scheduled delivery — so you understand exactly what happens next.
✅ What you’ll see on this page
🔍 How the eligibility process works
📦 What happens after confirmation
🚚 When your first delivery may arrive
Step 1: Have Your Health Plan Information Ready
Before beginning the process, keep these details available:
| Information | Where To Find It |
|---|---|
| Health plan name | Insurance card |
| Member ID number | Insurance card or online portal |
| ZIP code | Current residential address |
| Date of birth | Identity confirmation purposes |
A Social Security number is generally not required during the initial review. The process is secure, HIPAA-compliant and does not affect your current health coverage.
Step 2: Complete Eligibility Verification
The review process takes place through the official Pyx Health portal. The system checks whether your health plan participates and whether food delivery support is available within your coverage.
Step 3: Confirm Your Delivery Address
If your plan qualifies, you’ll be able to confirm or update the address where deliveries should be sent.
Your delivery location does not necessarily need to match the address listed on your insurance plan.
If service has not yet expanded into your area, you may also be able to receive notifications when availability reaches your ZIP code.
Step 4: Download The App (Optional But Recommended)
The free Pyx Health app — available on both iOS and Android — helps members monitor deliveries and access additional program resources:
- Find nearby doctors and pharmacies
- Request transportation for medical visits
- Locate community food resources
- Access wellness and mental health resources
- Chat with a real health coordinator
- Explore nutrition guides and healthy recipes
Step 5: Receive Your First Delivery
| Stage | Estimated Timeline |
|---|---|
| Eligibility review | Immediate |
| Plan confirmation | 1–3 business days |
| First scheduled delivery | 7–14 days |
| Future deliveries | Monthly schedule |
What Members Are Saying
Program Results
Frequently Asked Questions
How many boxes may I receive each month?
Most participating programs provide one monthly delivery, although details may vary by plan.
What happens if nobody is home?
Deliveries are designed to remain fresh for several hours after arrival.
Will this affect my healthcare coverage?
No. It is an added benefit and does not replace or reduce your current coverage.
Can I call instead of using the website?
Yes. Call 1-855-499-4777 (TTY: 711), Monday–Friday, 8AM–8PM.
Is my information protected?
Yes. Pyx Health follows HIPAA compliance and HITRUST standards to help protect personal information.
Visit The Official Portal
Review your eligibility directly through the official Pyx Health website. The process is free, secure and typically takes less than two minutes.
- No cost and no obligation
- No impact on current healthcare coverage
- Human support available by phone
- First deliveries may begin within 7–14 days if eligible